NHTSA Complaint #10478283 — 2012 NISSAN VERSA

ON SEPT 29TH AT OR AROUND 3:45PM MY FAMILY AND I WERE DRIVING TO A SWIM MEET ON HIGHWAY 60 IN MESA, AZ. ABOUT 5 MILES INTO THE TRIP I HEARD A HISSING SOUND COMING FROM THE AC SYSTEM AND A MINUTE LATER WE HAD NO AC PUMPING THROUGH. WHEN I TOOK IT TO THE DEALER THAT MONDAY (ASSUMING IT WAS COVERED BY WARRANTY) I WAS TOLD A ROCK HAD HIT THE CONDENSER IN SUCH A WAY THAT IT CAUSED THE SYSTEM TO NEED REPAIR AND THAT WAS NOT COVERED. I ASKED IF THIS WAS A COMMON INCIDENT AND WAS TOLD IT HAS OCCURRED BEFORE. IN FACT IT WAS A DESIGN FLAW. THE DEALERSHIP WAS TO CHARGE 700.00 PLUS. I WAS FLABBERGASTED!!! MY THOUGHTS WERE IF I WAS TO PAY TO HAVE THIS REPAIRED-IT COULD HAPPEN AGAIN AND AGAIN AND AGAIN. MUCH TO EXPENSIVE A REPAIR TO NOT HAVE SOMEONE MADE AWARE THAT THIS IS WRONG!!! NISSAN SHOULD HAVE A PROTECTIVE SCREEN IN PLACE (OR SOMETHING DONE)TO AVOID THIS IN THE FUTURE OR WARN CONSUMERS OF THIS. *TR