NHTSA Complaint #10477179 — 2008 FORD ESCAPE

ISSUE HAPPENED FOUR TIMES IN LAST COUPLE MONTHS--TWO TIMES WITH MY WIFE-TWO WITH ME-WAS ONCE ON HIGHWAYS WITH EACH OF US -AND ONCE IN JUST GOING INTO A PARKING LOT WHILE TURNING AT 5 MPH OR LESS-HAVE A WITNESS ON LAST OCCASION A COUPLE DAYS BACK AT WORK LOT. HAVE ALSO EXPERIENCE A BATTERY DEAD-TOOK TO ADVANCE AUTO OF HAMMONTON, NJ AND ADVISED ON SUNDAY PASSED THAT BATTERY TESTED FINE. THE IGNITION HAS BEEN LOOSE-AND IS GETTING WORSE -THE KEY WIGGLES -AND ON JUST A NORMAL INPUT THE ENGINE DOES NOT TURN OVER --HAVE TO PUT IN 2ND OR 3RD TIME -PUSHING IN HARD TO GET CONTACT. FEEL , BUT DO NOT KNOW , THAT THIS ISSUE EFFECTS BOTH THE BATTERY AND THE LOSS OF POWER STEERING ON THE FOUR OCCASIONS--IN ANY CASE IT IS A REAL SAFETY ISSUE-WILL NOT LET MY WIFE DRIVE THE CAR-SHE USES NOW THE 2000 SEL FORD VAN WE HAVE FOR SECOND CAR. WE LOVE THE ESCAPE-BUT THIS IS A SERIOUS SAFETY ISSUE. I HAVE ALL MY RECORDS ON MY HOME PAGE FORD FOR YEARS-AND ALL SERVICE RECORDS-99 PER CENT FROM DEALERSHIP WHERE BOUGHT THIS AND MANY OTHERS. THEY HAVE IN PAST BEEN GREAT. CONTACTED FORD.COM -RECEIVED A REPLY TO MY E-MAIL IN A DAY FROM A [XXX] OF FORD -THEY ARE DOING A VERY INTENSIVE STUDY AND ARE ALSO SAYING THERE ARE NO CURRENT RECALLS OR FINANCIAL ASSISTANCE ON WHAT OUR DEALERSHIP SAID COULD COST AROUND $400 TO PULL DOWN AND REPAIR.[XXX] OF FORD.COM PROMISED A REPLY AND HOPE FOR SOLUTION WITH AND IN CO-OPERATION WITH MY DEALERSHIP AND FORD. FORD IN THE PAST HAS ALWAYS STOOD UP TO THEIR RESPONSIBILITIES FOR US , AS HAS OUR DEALERSHIP SERVICE DEPARTMENT AT LILLISTON FORD , VINELAND, NJ . THANKS FOR ALLOWING TO SHARE THIS WITH OTHER FOLKS -WILL FOLLOW UP ON A CONCLUSION IN THE NEXT WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR