NHTSA Complaint #10476557 — 2012 MAZDA MAZDA5

I HAD NOTICED MY STEERING WHEEL SHAKING SLIGHTLY WHEN SLOWING FROM HIGHWAY SPEEDS WHEN MY MAZDA5 HAD 13000 MILES. I SERVICED MY CAR AT 18000 MILES FOR AN OUT OF STATE TRIP, AT THIS TIME MY BRAKES WERE AT .08MM AND IN GOOD CONDITION. DURING AND AFTER MY TRIP THE STEERING VIBRATION BECAME SO EXTREME WHEN BRAKING AT HIGHWAY SPEEDS THAT I AVOIDED FURTHER DRIVING ON THE FREEWAY FOR SAFETY. I RETURNED THE CAR TO THE DEALER SERVICE CENTER AND THEY CHECKED MY ROTORS. THEY INFORMED ME THAT "RUN OUT LIMIT" ON ROTORS IS .04MM AND MINE WERE AT .06MM AND WERE SO WARPED THAT THEY COULD NOT BE RESURFACED. THIS PART IS NOT UNDER WARRANTY AND THE SERVICE CENTER WAS UNABLE TO MAKE A DETERMINATION IF THIS WAS "WEAR AND TEAR" OR A "PARTS DEFECT". I ASKED FOR AN EXPLANATION AS TO HOW MY BRAKES HAVE NEVER BEEN CHANGED AND ARE STILL IN GOOD CONDITION; HOW IT COULD POSSIBLY BE "WEAR AND TEAR"? THEY DIRECTED ME TO MAZDA CUSTOMER SERVICE TO GET APPROVAL FOR THE SERVICE. AFTER A FEW DAYS MAZDA AGREED TO REPAIR MY MAZDA5 UNDER "GOODWILL, ONE TIME ONLY" AND NOT UNDER ANY SORT OF WARRANTY. I FEEL THIS IS A BREAKING SYSTEM DEFECT AND SHOULD BE INVESTIGATED. *TR