NHTSA Complaint #10475882 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10475882
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	September 15, 2012
Date Filed	September 18, 2012
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

DRIVING ON RT 495 WHEN THE WARNING LIGHTS ACTIVATED AND A WARNING CAME ON IN THE MESSAGE CENTER SAYING "SERVICE ADVANCE TRACK." I STARTED TO PULL OVER TO THE SIDE OF THE ROAD AND DISCOVERED MY POWER STEERING WASN'T WORKING. AFTER I PULLED OVER I STOPPED THE CAR I LOOKED IN THE MESSAGE CENTER I SAW THAT THE ADVANCE TRACK WASN'T SELECTED. I TRIED TO SELECT IT BUT WASN'T ABLE TO. I TURNED THE CAR OFF AND BACK ON A COUPLE TIMES AND THE PROBLEM CLEARED. CALLED FORD DEALERSHIP AND THEY DIDN'T SEEM TO WANT TO HELP BECAUSE "TURNING THE CAR OFF AND BACK ON FIXED THE PROBLEM." I PUSHED THEM TO GET AN APPOINTMENT, THEY CALLED ME SAYING THAT THE POWER STEERING MODULE WAS BAD AND NEEDED TO BE REPLACED. *TR

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