NHTSA Complaint #10475043 — 2007 LEXUS ES350

BELOW IS AN E-MAIL SENT TO LEXUS REGARDING A DESCRIPTION OF THE SO CALLED UNINTENDED ACCELERATION EVENT MY WIFE EXPERIENCE AND THE REMEDIES WE ARE SEEKING FROM THEM. THEY HAVE ISSUED A COMPLAINT # OF[XXX] ON AUGUST 15, 2012 MY WIFE [XXX] WHILE DRIVING OUR 2007 LEXUS ES350 EXPERIENCED WHAT WE ARE LEARNING IS REFERRED TO BY LEXUS AS AN "UNINTENDED ACCELERATION" EVENT. THE ACCELERATOR STUCK AND THE CAR COULD NOT BE STOPPED AS SHE SPED OVER 85 MPH. DOWNSHIFTING THE TRANSMISSION AND DEPRESSING THE BREAKS AS HARD AS SHE COULD DID NOT STOP THE CAR... SHE SAID SHE PULLED THE FLOOR MAT AWAY AND THE CAR STOPPED ACCELERATING AND SHE REGAINED CONTROL OF THE VEHICLE. AFTER MY WIFE GOT HOME KENDALL HAD THE VEHICLE TOWED TO THEIR SHOP, I CONTACTED LEXUS GOT CASE # [XXX]. I WAS TOLD DURING MY FIRST CONVERSATION WITH THE LEXUS REPRESENTATIVE THAT THE MATTER IS NOT HANDLED BY THEM (CUSTOMER SERVICE) BUT BY LEXUS'S LEGAL DEPARTMENT. KENDAL LEXUS, WHO HAD MY CAR, TOLD ME THEY DOWN LOADED THE CAR COMPUTER AND THAT A LEXUS TECHNICIAN WOULD BE AT THEIR SHOP TO INSPECT THE VEHICLE ON OR ABOUT AUGUST 23, 2012. ON AUGUST 22, 2012 I WAS ADVISED BY KENDALL'S SERVICE MANAGER [XXX] THAT THE LEXUS TECHNICIAN WOULD NOT INSPECT THE CAR AND THAT RECALL MODIFICATIONS WOULD BE COMPLETED BY KENDALL AS DIRECTED BY LEXUS. AFTER THE MODIFICATIONS WERE COMPLETE I PICKED THE CAR UP AT KENDALL ON AUGUST 24, 2012. WHILE DRIVING HOME VIBRATION COMING FROM THE FRONT OF THE CAR AND IMMEDIATELY CALLED [XXX]. [XXX] SAID THEY HAD DETERMINED THAT THE CAR WAS SAFE TO DRIVE AND MY ISSUES WOULD/SHOULD BE ADDRESSED BY LEXUS. BOTTOM LINE I HAVE BEEN TOLD THAT "NOTHING WAS WRONG WITH YOUR CAR." MY WIFE IS TOO FRIGHTENED TO DRIVE THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR