NHTSA Complaint #10474861 — 2004 MERCURY MONTEREY

POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER issue reported to NHTSA

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Complaint Details

ODI Number	10474861
Vehicle	2004 MERCURY MONTEREY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	July 23, 2012
Date Filed	September 11, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

2004 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING TRANSMISSION TORQUE CONVERTER DEFECT *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTIFICATION ON MARCH 29, 2012. THE NOTICE STATED HE WOULD BE NOTIFIED AGAIN BY MAIL WHEN THE PARTS WOULD BE AVAILABLE. HOWEVER, ON JULY 23, 2012, THE CONSUMER SUDDENLY LOST ALL POWER TO THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE AN INSPECTION REVEALED WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. THE DEALER INFORMED THE CONSUMER IT WOULD TAKE A WEEK TO COMPLETE THE REPAIRS. HOWEVER, A WEEK TURNED INTO A MONTH. THE VEHICLE WAS FINALLY RETURNED TO THE CONSUMER ON AUGUST 24, 2012. *JB

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