NHTSA Complaint #10474621 — 2011 TOYOTA HIGHLANDER

I PURCHASE MY CAR FROM CARMAX ON NOVEMBER 20, 2010. APPROXIMATELY FOURTEEN MONTHS AFTER THE PURCHASE OF THIS VEHICLE, I BEGAN HAVING TROUBLE WITH THE REAR LIFTGATE DOOR NOT COMPLETELY CLOSING PROPERLY. I TOOK MY CAR BACK TO THE DEALER ON TO HAVE THIS CORRECTED BUT TO DATE, THE DEALER HAS BEEN UNABLE TO DO SO. THUS FAR, MY TRUCKS? AUTOMATIC LIFTGATE DOOR HAS BEEN INOPERABLE FOR OVER 120 DAYS AND THE DEALER SHIP HAS REVIEWED THE ISSUE, TOOK PICTURES OF THE AFFECTED AREA AND FILED A REPORT TO TOYOTA HEADQUARTERS. THE SERVICE MANAGER AT THE DEALERSHIP ALSO ADVISED ME TO CONTACT A CUSTOMER SERVICE REPRESENTATIVE AND FILE A COMPLAINT. ON JUNE 15, 2012, I CALLED YOUR CUSTOMER SERVICE DEPARTMENT AND SPOKE WITH A TOYOTA CUSTOMER SERVICE REPRESENTATIVE. THE REPRESENTATIVE STATED THAT HE SUBMITTED MY COMPLAINT (CASE # 1206150405) AND THAT TOYOTA IS AWARE OF THE ISSUE AND IS WORKING ON A FIX FOR THE PROBLEM AND AS SOON AS THEY WERE ABLE TO DETERMINE THE FIX, THEY WOULD CONTACT ME. IT HAS BEEN OVER 2 MONTHS SINCE I LAST SPOKE WITH SOMEONE FROM YOUR COMPANY AND I HAVEN?T RECEIVED ANY RESOLUTION. ATTACHED ARE COPIES OF THE REPAIR ORDER THAT DOCUMENT THE DEALERSHIP?S ATTEMPT TO REPAIR MY CAR. ...UPDATED 09/12/12 *BF UPDATED 09/19/2012 *JS