NHTSA Complaint #10474310 — 2002 FORD ESCAPE

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	10474310
Vehicle	2002 FORD ESCAPE
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	September 3, 2012
Date Filed	September 8, 2012
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

1 - REAR LATCH IS NOT WORKING PROPERLY. WHEN IT IS COOL OUTSIDE, THE LATCH WILL NOT OPEN THE BACK DOOR. 2 - WINDOW LATCH HAS RUSTED CAUSING THE REAR WINDOW TO DETACH FROM THE HINGE. NOT THAT I AM BIDDER, BUT AT 37K MILES, THE TRANSMISSION BLEW.... I DISCUSSED THIS ISSUE WITH BOTH FORD AND MY DEALERSHIP ([XXX]). BOTH COMPANIES STATED THEY COULD NOT HELP ME AND THAT IT WAS ON ME TO PAY TO CORRECT. I EXPLAINED THAT THIS WAS DUE TO A LACK OF USING PROPER SUPPLIES. THEY COULD NOT HAVE CARED LESS. I AM HOPING YOU CAN HAVE THEM LOOK INTO THIS BECAUSE I WOULD REALLY HATE TO BE INVOLVED IN A CAR ACCIDENT CANNOT USE THE REAR AS AN EXIT.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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