NHTSA Complaint #10473663 — 2010 VOLKSWAGEN JETTA

FUEL SYSTEM, DIESEL issue reported to NHTSA

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Complaint Details

ODI Number	10473663
Vehicle	2010 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	August 14, 2012
Date Filed	September 3, 2012
Mileage	30,632 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

HIGH PRESSURE FUEL PUMP FAILED TRAVELING 60MPH, CAR BEGINS TO STUMBLE (MORE OFTEN THEN EVERY HUNDRED MILES-NOW LESS THAN EVERY 5 MILES), ENGINE ALMOST DIES OUT MULTIPLE TIMES, RPM DROPS TO NEAR ZERO, CHECK ENGINE LIGHT TURNS ON, HUNDREDS OF MINI METAL FLAKES FOUND IN FUEL SYSTEM/FUEL CANISTER . CAR DRIVEN TO DEALER (SHOWED PICTURE OF METAL IN FUEL CANISTER). HAMILTON IMPORTS (VW DEALER) HAD INITIAL TECH ON 081412 DIAGNOSIS PROBLEM AS "NORMAL FOR DIESEL FUEL." CALLED 081512 TO SERVICE MANAGER JOHN, LEFT MESSAGE, HE REPLIED STATING METAL IN FUEL IS "NORMAL." ON 081612 EMAIL VW OF AMERICA, IN REGARDS TO THE PROBLEM, CALL FROM SERVICE ADVISER ON 081712 AND ARE LOOKING FURTHER INTO THE PROBLEM. LATER THAT DAY, CALLED SERVICE ADVISER, THEY ORDERED A COMPLETE FUEL SYSTEM AND APOLOGIZED FOR THE INITIAL DELAY AND NOT FIXING THE CAR CORRECTLY. RECEIVED A CALL FROM THE DEALER, 082812, THE CAR IS READY FOR PICKUP. A COMPLETE NEW FUEL SYSTEM WAS INSTALLED (INJECTORS, HIGH PRESSURE FUEL PUMP(FAILED), FUEL RAIL, ELECTRIC FUEL PUMP IN TANK, ALL PIPING). *TR

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