NHTSA Complaint #10473521 — 2012 HYUNDAI SONATA

DRIVING ON HWY I-385 - LOOKING OUT THE RIGHT SIDE OF THE FRONT WINDSHIELD I THOUGHT I SAW A DOG RUN INTO THE PATH OF MY CAR. IT WAS NOT A DOG. IT WAS A DISTORTION IN MY WINDSHIELD THAT CREATED WAVY LINES OF THE GUARDRAILS THAT I WAS DRIVING BY. I TOOK MY CAR TO GREER HYUNDAI, SC, TO SEE WHAT COULD BE DONE WITH THE WINDSHIELD. THE SERVICE MANAGER SAW THE DISTORTION IN MY WINDSHIELD AND THEN WENT TO CHECK SOME OTHER 2012 SONATA'S. HE SAID THAT THE SAME DISTORTION WAS IN THOSE ALSO AND THAT NO ONE ELSE HAD COMPLAINED. HE SAID THAT HE COULD ORDER A WINDSHIELD REPLACEMENT BUT THAT IT WOULD UNDOUBTLY BE THE SAME AS WHAT I ALREADY HAD. HE GAVE ME THE HYUNDAI CUSTOMER SERVICE PHONE NUMBER. I CALLED THEM AND WAS ASSIGNED THE CASE #4861688. AND WAS TOLD TO TAKE THE CAR TO ANOTHER CAR DEALER TO SEE WHAT THEY HAD TO SAY. I TOOK THE CARE TO GREENVILLE HYUNDAI, SD, AND THAT SALES MANAGER ALSO SAW THE DISTORTION BUT SAID THAT IT WAS IN ALL THE 2011 AND 2012 SONATA'S. I WAS TOLD TO CALL CUSTOMER SERVICE. JUST FOR GOOD MEASURE I THEN TOOK THE CAR TO CAPITOL HYUNDAI IN COLUMBIA, SC. THAT SERVICE MANAGER ALSO SAW THE DISTORTION BUT GAVE ME THE SAME ADVICE - TO CALL CUSTOMER SERVICE. SO I CALLED CUSTOMER SERVICE 800-633-5151. THAT PERSON TOLD ME THAT THE CASE HAD BEEN CLOSED WHEN I WAS TOLD TO TAKE THE CAR TO ANOTHER HYUNDAI DEALER AND SEE WHAT THEY SAID. SHE THEN GAVE ME THE EMAIL ADDRESS TO MAKE THIS COMPLAINT. SHE SAID THAT IF ENOUGH PEOPLE COMPLAINED THEN YOU WOULD ISSUE A RECALL TO REPLACE THE WINDSHIELD. THE DISTORTION THROUGH THE WINDSHIELD IS ONLY SEEN FROM THE DRIVERS SEAT - SO ONLY AT AN ANGLE. IT'S A SAFETY HAZARD. PLEASE HELP ME SOLVE THIS PROBLEM.