NHTSA Complaint #10473181 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10473181
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	August 10, 2012
Date Filed	August 31, 2012
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

I WAS DRIVING DOWN THE FREEWAY WITH MY SON IN THE CAR AND PREPARING TO EXIT WHEN THE STEERING FAILED. I WAS UNABLE TO MOVE THE STEERING WHEEL MORE THAN AN INCH IN EITHER DIRECTION. WITH MY HAZARD LIGHTS ON I WAS ABLE TO PULL OVER. THERE WERE SEVERAL FAILURE MESSAGES, THE TWO MOST PROMINENT BEING POWER STEERING ASSIST AND ADVANCE TRAC ERROR. THIS COULD HAVE BEEN VERY DANGEROUS. THE CAR HAS NOW BEEN AT THE DEALERSHIP FOR THREE WEEKS. THEY ARE UNABLE TO GET THE PART AND HAVE NO TIMELINE ON WHEN IT WILL BE AVAILABLE. *TR

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