NHTSA Complaint #10473120 — 2013 INFINITI JX35

I LEASED THIS VEHICLE FOR MY WIFE ON 5/26/2012. WHILE TRAVELING, THE MALFUNCTION INDICATOR LIGHT CAME ON THE DASHBOARD. WE SCHEDULED OUR INITIAL SERVICE FOR AN OIL CHANGE ON SATURDAY 8/18 AT 8:30AM AT LEGACY INFINITI. WHEN I FIRST ARRIVED, I WAS TOLD THAT I HAD TO WAIT OR DROP OFF THE VEHICLE. DURING THE VISIT, I WAS ADVISED BY THE SERVICE MANAGER, [XXX], THAT THERE WAS A RECALL ON THE VEHICLE. I WAS ADVISED BY THE SERVICE CONSULTANT, [XXX] THAT THE RECALL WAS DUE TO A DISTANCE SENSOR PERTAINING TO THE CRUISE CONTROL AS WELL AS THE FUEL TANK TUBE WHICH CAUSED THE MALFUNCTION INDICATOR LIGHT TO COME ON. AFTER A TWO HOUR VISIT, THE VEHICLE WAS RETURNED TO ME AND THE MALFUNCTION INDICATOR LIGHT WAS NO LONGER ON. WHEN RETURNING FROM CHURCH WITH MY FAMILY ON SUNDAY 8/19, THE MALFUNCTION INDICATOR LIGHT CAME ON ONCE AGAIN. I CALLED THE SERVICE DEPARTMENT AND SPOKE TO[XXX] ON MONDAY 8/20 TO ADVISE HIM OF MY CONCERN AROUND THE SAFETY OF THIS VEHICLE. MY WIFE DRIVES THE VEHICLE TO WORK AND TRANSPORTS MY CHILDREN AND I AM VERY CONCERNED WITH THIS MALFUNCTION. I HAD TO BRING IN THE VEHICLE ON WEDNESDAY 8/22. MY VEHICLE WAS AGAIN TAKEN IN FOR SERVICE AND I WAS ISSUED A LOANER CAR BY THE SERVICE CONSULTANT, [XXX]. I WAS CONTACTED IN THE AFTERNOON AND TOLD THAT MY VEHICLE WAS FIXED AND I COULD PICK IT UP THAT AFTERNOON. MY WIFE DROVE THE VEHICLE TO WORK ON 8/23 AND WHEN DRIVING TOGETHER IN THE EVENING, THE MALFUNCTION INDICATOR LIGHT CAME ON ONCE AGAIN. WE SENT A COMPLAINT TO INFINITI CUSTOMER CARE AND HAVE NOT RECEIVED ANY ASSISTANCE. WE RETURNED THE VEHICLE TO SERVICE ON 8/28. WE RETURNED TO PICK UP THE VEHICLE IN THE EVENING AND WAS TOLD BY THE [XXX] THAT THE LIGHT MAY COME ON AGAIN. WE ARE VERY DISSATISFIED THAT OUR NEW VEHICLE HAS A SAFETY CONCERN THAT THE SERVICE TEAM CANNOT CORRECT. AFTER FILING A COMPLAINT OVER 1 WEEK, WE STILL HAVE NOT BEEN CONTACTED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR