NHTSA Complaint #10472865 — 2010 RAM 2500

FRONT LEFT TIE ROD WAS A SAFETY RECALL IN MARCH. I HAD IT LOOKED AT AND THE DEALER SAID IT WAS FINE. ON FRIDAY AUGUST 24TH I WAS TURNING AROUND IN A DRIVEWAY AFTER I GOT OFF THE HIGHWAY 10 MINUTES PRIOR WHEN THE TIE ROD BROKE. I CALLED ROADSIDE ASSISTANCE IN WHICH THEY TOWED TO THE NEAREST DEALER SINCE WE WERE 58 MILES FROM HOME. THE DEALER GAVE ME A RENTAL CAR AND TOLD ME NOT TO WORRY ABOUT ANYTHING, CHRYSLER WOULD HANDLE IT. ON SATURDAY THE 25TH, THE DEALERSHIP CALLED ME AND TOLD ME THAT I WOULD HAVE TO USE MY EXTENDED WARRANTY BECAUSE CHRYSLER SAID THEY WOULD NOT PAY FOR THIS, EVEN THOUGH THIS WAS A RECALLED PART. I WOULD HAVE TO PAY THE 100.00 DEDUCTIBLE. I THEN FILED A COMPLAINT WITH CHRYSLER, WHO THEN CALLED ME ON MONDAY THE 27TH AND TOLD ME THEY WOULD PAY THE DEDUCTIBLE AND I WOULD HAVE TO ISSUE THE CHECK FIRST AND THEY WOULD SEND ME THE CHECK. I DID NOT HAVE 100.00 AND TOLD THEM THAT THEY WOULD NEED TO PAY UPFRONT. THEY SAID THEY WOULD TALK TO THE DEALER AND TAKE CARE OF IT. ON TUESDAY, THE 28TH I GO TO PICK UP MY TRUCK AND THEY SAID CHRYSLER DID NOT PAY AND I HAD TO BORROW 100 TO TAKE CARE OF THE DEDUCTIBLE AND ALSO HAD TO FILL UP THE RENTAL CAR. I FEEL THAT THIS WAS ALL ON CHRYSLER AND I HAVE BEEN A DODGE OWNER SINCE EARLY 90'S AND I REFUSE TO BUY DODGE EVER AGAIN BECAUSE OF THEIR LACK OF CUSTOMER SERVICE. I COULD OF BEEN KILLED IF THIS WAS TO HAPPEN ON THE HIGHWAY AND CHRYSLER JUST DOES NOT CARE. *TR