NHTSA Complaint #10472845 — 2002 BUICK LESABRE

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10472845
Vehicle	2002 BUICK LESABRE
Component	STRUCTURE
Date of Incident	July 1, 2005
Date Filed	August 28, 2012
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

DASH PAD BEGAN SEPARATING FROM DASHBOARD AT BASE OF WINDSHIELD DIRECTLY IN FRONT OF INSTRUMENT CLUSTER WHEN CAR WAS APPROXIMATELY 4 YEARS OLD. HAS PROGRESSIVELY SPREAD TO CURRENTLY INCLUDE ABOUT 70% OF WIDTH OF DASHBOARD AND IS RAISED APPROXIMATELY 3 INCHES IN FRONT OF INSTRUMENT CLUSTER. APPEARS TO BE AN ISSUE OF SHRINKAGE/IMPROPER ADHESION DUE TO INFERIOR MATERIALS AND/OR INCORRECT FACTORY INSTALLATION. ONLINE SEARCH INDICATES THAT THIS PROBLEM AFFLICTS A DISPROPORTIONATE NUMBER OF 2000-2006 LESABRES. CONCERNED THAT IF PASSENGER SIDE AIRBAG WERE TO DEPLOY DASH PAD WOULD NOT TEAR AS INTENDED BUT WOULD INSTEAD BE PULLED FROM DASHBOARD AND WOULD STRIKE OCCUPANTS. FIRM MOLDED EDGE COULD CAUSE SERIOUS LACERATIONS OR POTENTIAL FATALITIES. MANY OWNERS HAVE REQUESTED REPAIR, SOME UNDER WARRANTY, WITH NO SATISFACTION FROM BUICK. *TR

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