NHTSA Complaint #10472662 — 2011 BMW 535XI STEERING

Complaint Details

ODI Number	10472662
Vehicle	2011 BMW 535XI
Component	STEERING
Date of Incident	June 29, 2012
Date Filed	August 27, 2012
Mileage	900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

2011 BMW 535 X-DRIVE PULLS TO THE RIGHT AFTER GOING STRAIGHT FOR A LITTLE WHILE, VERY SIMILAR TO ALL THE OTHER COMPLAINTS ABOUT 2011 5-SERIES BMW. ALSO JERKING FORWARD AFTER CRUISING AT A LOW SPEED WITH A SLIGHT ACCELERATION PEDAL MOVEMENT. 2 BMW DEALERSHIPS I VISITED ARE CLUELESS HOW TO FIX IT. ALTHOUGH SOME OWNERS (ACCORDING TO ONLINE FORUM DISCUSSIONS) WERE LUCKY TO FIX IT WITH A SPECIAL S/B PROCEDURE ISSUED BY BMW. BUT BMW DOES NOT INFORM ALL THEIR AUTHORIZED CENTERS PROPERLY ABOUT THIS PROBLEM. AND IF YOU ARE UNFORTUNATE ENOUGH TO GET INTO ONE OF THOSE UNINFORMED DEALERSHIPS YOU WILL GET A "NORMAL" EXCUSE ETC., MULTIPLE ATTEMPTS TO ALIGN THE CAR, REFUSAL TO ACKNOWLEDGE THE PROBLEM- ANYTHING BUT FIXING THE CAR PROPERLY. *TR

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