NHTSA Complaint #10471369 — 2004 KIA SORENTO SUSPENSION

Complaint Details

ODI Number	10471369
Vehicle	2004 KIA SORENTO
Component	SUSPENSION
Date of Incident	August 11, 2010
Date Filed	August 18, 2012
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TWO BRACKETS (ONE LEFT, ONE RIGHT) THAT HOLD THE REAR UPPER CONTROL ARMS TO THE REAR AXLE HOUSING HAVE COMPLETELY SNAPPED OFF. THIS LEAVES A VERY DANGEROUS CONDITION WHICH WILL CAUSE THE REAR AXLE OF THE CAR TO ROTATE AND FALL OUT OF THE CAR. IF THIS HAPPENS AT SPEED, SERIOUS INJURY AND/OR DEATH IS LIKELY. THERE ARE MANY MANY POSTS ABOUT THIS SAME PROBLEM ONLINE AND KIA REFUSES TO ADDRESS THE PROBLEM STATING THAT IT'S NOT A FLAW OR DEFECT. IT IS IF IT HAPPENS TO ALMOST EVERY VEHICLE OF THIS YEAR AND MODEL. KIA DOES NOT OFFER A REPLACEMENT BRACKET THAT CAN BE WELDED ON AND THEY SUGGEST THAT THE ENTIRE REAR AXLE HOUSING ASSEMBLY IS REPLACED AT A COST OF SEVERAL THOUSAND DOLLARS PER VEHICLE. KIA MOTORS REFUSES TO ACKNOWLEDGE THE PROBLEM OR ASSIST AFFECTED CUSTOMERS IN RESOLVING IT. *TR

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