NHTSA Complaint #10470186 — 2011 VOLKSWAGEN JETTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10470186
Vehicle	2011 VOLKSWAGEN JETTA
Component	STRUCTURE:BODY
Date of Incident	August 10, 2012
Date Filed	August 10, 2012
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE FACTORY INSTALLED LIP SPOILERS THAT COME WITH 2011 JETTA OR LATER ARE ONLY ATTACHED USING GLUE. IT IS NOT SECURED WITH ANY HOOKS OR SCREWS. SO THE LIP SPOILER AT THE BACK OF MY JETTA HAS STARTED TO COME OFF. IN MY OPINION THIS IS A BIG SAFETY ISSUE SINCE THE LIP SPOILER CAN COME APART AT ANY TIME. SO IF I AM ON THE ROAD OR ON THE HIGHWAY AND THE LIP SPOILER COMES APART, IT MAY CAUSE DAMAGE OR INJURIES TO CARS BEHIND ME. I TOOK THIS ISSUE TO THE VW DEALERSHIP AT DULLES, VA. THE SERVICE DEPARTMENT DENIED WARRANTY SERVICE TO REPAIR THE LIP SPOILER. THEY EVEN TRIED TO CLAIM THAT I HAD SOMEHOW BEEN INVOLVED IN AN ACCIDENT WHICH IS NOT TRUE AT ALL. I BELIEVE VW IS TRYING TO COVER THIS ISSUE UP AND I REQUEST NHTSA TO LOOK INTO THIS MATTER. *TR

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