NHTSA Complaint #10470110 — 2013 FORD EDGE

PURCHASED 2013 FORD EDGE SPORT ON JULY 14TH. I'VE HAD POSSESSION OF THE CAR FOR THREE WEEKS AS OF THIS COMPLAINT. THE CAR REQUIRED SERVICE EVERY SINGLE WEEK SINCE I'VE HAD THE CAR. THE LAST INCIDENT WAS ON AUGUST 8TH. I STARTED THE CAR, AND MULTIPLE WARNING LIGHTS APPEARED ON THE DASHBOARD. AS THE LIGHTS APPEARED, THE CAR VIOLENTLY SHUDDERED, AND THE BRAKE PEDAL WAS STIFF AND DIFFICULT TO PRESS DOWN. THE STEERING COLUMN ALSO SHUDDERED, AND THE WHEEL WAS DIFFICULT TO MANEUVER. THIS OCCURRED AT A SUPERMARKET PARKING LOT LESS THAN THREE BLOCKS AWAY FROM MY HOME. I CALLED MY HUSBAND, WHO REMAINED ON THE PHONE LINE VIA SPEAKERPHONE AS I SLOWLY COASTED THE CAR HOME. I DROVE THE CAR, COASTING THE WAY BACK HOME WITH THE HAZARD LIGHTS ON, SO AS NOT TO HAVE TO USE THE BRAKE PEDAL. THE CAR WAS TOWED TO THE DEALERSHIP, WHERE THEY REPLACED MAJOR SECTIONS OF THE STEERING COLUMN. THE SERVICE MANAGER INFORMED US OF THIS REPAIR, SAYING THAT HE'S NEVER SEEN SUCH A MAJOR MANUFACTURER DEFECT IN A BRAND NEW CAR. THEY MADE THE REPAIR, BUT I AM VERY CONCERNED THAT THIS MAY NOT BE A UNIQUE SITUATION. I AM ALSO CONCERNED THAT BECAUSE THIS MAKE OF CAR IS SO NEW, THAT OTHER PROBLEMS MAY BE OCCURRING THAT HAVEN'T BEEN LOGGED YET... *TR