NHTSA Complaint #10468490 — 2009 GMC ACADIA

I ENTERED APPROXIMATE DATE THAT I FIRST REPORTED TO THE DEALERSHIP THE CONDITION OF THE LEATHER SEATS. THE LEATHER SEATS ARE PEALING. THE SUN VISOR BROKE OFF FROM THE MIRROR. THE CONSOLE WAS PEALING. I REPORTED THESE BEFORE THAT TIME, BUT HAD TO WAIT UNTIL THE GENTLEMAN AT THE DEALERSHIP WAS AVAILABLE. I WAS NOT PLEASED WITH THE WAY HE TREATED ME. HE ACTED AS IF I WAS NOT SMART IN REFERENCE TO MY PROBLEMS AND WAS BLAMING IT ON WEAR AND TEAR. ALSO I NOW HAVE A HEADLIGHT THAT HAS MOISTURE IN IT. THE DEALERSHIP CHECKED IT FOR LEAKS AND NONE WERE FOUND, SO HOW DOES THAT HAPPEN. I JUST HAD RECALL ON LIGHT, BUT WAS INSIDE THE LIGHT. NOW THIS IS HOW I FEEL ABOUT THAT. IT IS ME AND MY GRANDDAUGHTER AND SHE WAS 12 WHEN I PURCHASED THE VEHICLE. WE USED IT FOR DAY TO DAY TRAVELS AND TRAVELING. I HAVE BEEN AND CONTINUE TO BE VERY CAREFUL AND SO DOES MY GRANDDAUGHTER, WITH THE WAY WE TAKE CARE OF THIS VEHICLE. I AM SO DISAPPOINTED IN THE FACT THAT IT WAS NOT TAKEN CARE OF PROPERLY. I NEVER HEARD FROM THE DISTRICT REPRESENTATIVE REGARDING THESE PROBLEMS AND HE TOLD ME SHE/HE WOULD GET WITH ME. GMC CONTACTED ME AND THE DEALER SEVERAL TIMES AND NOW IT IS STILL THE SAME. GMC HAS REALLY FAILED IN THEIR JOB IN WORKING WITH CUSTOMERS WITH PROBLEMS. *TR