NHTSA Complaint #10468278 — 2004 KIA OPTIMA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10468278
Vehicle	2004 KIA OPTIMA
Component	UNKNOWN OR OTHER
Date of Incident	July 29, 2012
Date Filed	July 30, 2012
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE DRIVER'S SIDE DOOR WILL NOT UNLOCK FROM EITHER THE INSIDE OR OUTSIDE. THE KEY WON'T WORK. I HAD TO CRAWL OVER THE PASSENGER SEAT RISKING POTENTIAL INJURY . THIS IS A SAFETY ISSUE. I NOTIFIED THE DEALER WHO SAID BASICALLY THAT IT WASN'T HIS DEALERSHIP'S PROBLEM AND TO CALL KIA CONSUMER NUMBER. I DID CALL AND HE ALSO SAID BASICALLY THAT IT IS NOT KIA'S PROBLEM, IT IS NOT A SAFETY ISSUE, AND TOO BAD FOR YOU. THERE ARE MANY DOCUMENTED INSTANCES OF THIS DOOR LATCH FAILING. IT IS A SAFETY ISSUE DESPITE WHAT THE CONSUMER REP SAID AT KIA. $50.00 DIAGNOSIS COST PLUS , WHEN THE PART FINALLY COMES IN, ANOTHER $230.00 DOLLARS. IT IS UNACCEPTABLE FOR KIA TO IGNORE THIS SAFETY ISSUE. *TR

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