NHTSA Complaint #10467925 — 2000 TOYOTA TUNDRA

I HAD A RECALL LETTER FROM TOYOTA REGARDING FRAME RUST. IT WAS TO BE DONE AT NO CHARGE. WHEN THE DEALER INSPECTED THE FRAME, THEY SAID THE TRUCK QUALIFIED FOR FRAME REPLACEMENT AT NO CHARGE. WHEN THE WORK WAS BEGINNING, HOWEVER, I RECEIVED A PHONE CALL STATING NUMEROUS PARTS HAD TO BE REPLACED BECAUSE THEY WERE DESTROYED DURING THE FRAME REPLACEMENT PROCESS. I WAS TOLD IT WAS NOT NEGOTIABLE AND I WOULD HAVE TO PAY FOR THEM. THESE INCLUDED ALL SHOCKS, TIE RODS AND ENDS FOR $350. ALSO, THEY SUGGESTED REPLACING THE STEERING RACK AND RADIATOR CAP FOR AN ADDITIONAL $650. I HAVE CONTACTED TOYOTA CORPORATION TO TRY TO GET THE REAL STORY OF WHAT IS COVERED AND WHAT MAY NOT BE COVERED. *TR