NHTSA Complaint #10467216 — 2008 MAZDA CX-7

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10467216
Vehicle	2008 MAZDA CX-7
Component	ENGINE
Date of Incident	June 4, 2012
Date Filed	July 24, 2012
Mileage	46,235 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I BOUGHT THE CAR AT 30K MILES IN NOVEMBER OF 2011. I HAVE SINCE DRIVEN 15K MILES ON IT. I NOTICED A CLICK IN THE ENGINE. I TOOK IT TO THE DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT EVERYTHING WAS FINE AND I NEEDED TO GET A 45K MILE MAINTENANCE ON IT. I TOLD THEM THE CLICKING WAS BOTHERING ME. THEY SAID THAT WAS FINE. I GOT THE CAR BACK AND THE NOISE APPEARED TO HAVE GONE... BUT REAPPEARED AFTER A FEW DAYS. I WENT BACK TO THE DEALERSHIP AND TOLD THEM THAT A CAR UNDER 5 YEARS OLD WITH LESS THAN 50K MILES ON IT SHOULDN'T MAKE THAT NOISE. THEY FINALLY ADMITTED THERE WAS A PROBLEM WITH THE TIMING CHAIN, CAUSING A LEAK IN THE OIL WHICH PUT SLUDGE IN THE ENGINE. THEY TOLD ME IT WAS MY FAULT ETC. I PROCEEDED TO LOOK ONLINE AND THERE WERE THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM. FROM THE RESEARCH I HAVE DONE, THEY AREN'T EVEN MAKING THE CAR ANYMORE AND I'M SURE IT'S DUE TO THESE SAME ENGINE PROBLEMS. MY DEALERSHIP TOLD ME IT WAS MY FAULT... AND THE OTHER PEOPLE ON HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F1826A6/0 HAD THE EXACT SAME PROBLEM. I HOPE SOMEONE DOES SOMETHING ABOUT THIS! THE DEALERSHIP TRIED TO SWITCH OUT THE CAR SAYING THAT THEY WERE TRYING TO HELP... AND AFTER DRIVING IT FOR 10 MINUTES... I TOLD THEM THE BEGINNING NOISE WAS IN THIS CAR AS WELL. HE ACTED ALOOF AND SAID HE DIDN'T HEAR IT... UNTIL WE WERE BACK AT THE DEALERSHIP. THEN HE SAID... 'OH ... I HEAR IT NOW' THEY NEED TO DO A FULL RECALL OF THIS CAR. WORKING SO HARD TO FINALLY BE ABLE TO GET A CAR MAKES YOU SO HAPPY... BUT TO GET RIPPED OFF IN THE END.... IT'S AWFUL. I FEEL COMPLETELY VULNERABLE AND IT'S TERRIBLE. THANKS FOR EVEN HAVING THIS WEBSITE... HOPEFULLY WE CAN GET THIS CAR OFF THE MARKET! *TR

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