NHTSA Complaint #10467177 — 2002 BUICK LESABRE

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10467177
Vehicle	2002 BUICK LESABRE
Component	STRUCTURE
Date of Incident	July 23, 2012
Date Filed	July 23, 2012
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

DASH PAD COVER PEELING AWAY FROM DASH PAD BASE. CAUSING GREAT ISSUES WITH RESALE OF VEHICLE REDUCING THE VALUE SIGNIFICANTLY. MANUFACTURING DEFECT AS I HAVE SEEN A GREAT MANY 2000-2005 LESABRE WITH THIS ISSUE INCLUDING MY OTHER 2000 MODEL YEAR LESABRE LIMITED. A SENIOR EXECUTIVE NEEDS TO DEAL WITH THIS ISSUE AND MAKE THE DECISION TO REPLACE THE DEFECTIVE DASH PADS. WHOEVER DESIGNED, TESTED OR MANUFACTURED THESE PANELS MADE A GROSS ERROR AND IT IS COSTING BUICK'S QUALITY FIRST REPETITION AND CUSTOMER SERVICE/CARE TO BE HIGHLY TARNISHED. I WILL MOVE AWAY FROM THE BUICK BRAND LOYALTY THAT I HAVE DUE TO THIS COSTLY DEFECT. *TR

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