NHTSA Complaint #10467028 — 2002 MERCURY COUGAR

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10467028
Vehicle	2002 MERCURY COUGAR
Component	ENGINE
Date of Incident	July 22, 2012
Date Filed	July 23, 2012
Mileage	180,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I WAS DRIVING MY 2002 COUGAR AND THE VEHICLE BEGAN TO LOSE POWER, THE CHECK ENGINE LIGHT AND THE FUEL LIGHT CAME ON. THE VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. I HAVE ALSO EXPERIENCED THE VEHICLE SURGING WHILE AT A COMPLETE STOP. I CONTACTED THE SERVICE MANAGER AT MY LOCAL DEALER AND THE ONLY RESOLUTION HE COULD PROVIDE ME WAS TO HAVE A TECHNICIAN DRIVE IT AND SEE IF IT WOULD HAPPEN AGAIN. EVEN THOUGH I EXPLAINED THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THE ISSUE BY OTHER DRIVERS ON LINE, HE SAID THERE WAS NOTHING HE COULD DO. MY VIN NUMBER IS NOT INCLUDED IN THE RECALL "BATCH" OF VEHICLES. I COULD PAY THE $100 DIAG FEE IN THE EVENT MY VEHICLE DOES NOT REPEAT THE COMPLAINT. EITHER WAY, I WOULD BE PAYING FOR THE REPAIRS OUT OF POCKET. *TR

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