NHTSA Complaint #10467017 — 2008 MAZDA CX-7

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10467017
Vehicle	2008 MAZDA CX-7
Component	ENGINE
Date of Incident	July 21, 2012
Date Filed	July 23, 2012
Mileage	65,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

AC FAILED ON LONG TRIP. TEMP GAUGE DID NOT INDICATE OVERHEATING, NO WARNING LIGHTS WERE LIT UP. AFTER ARRIVING AT DESTINATION 5 HOURS FROM HOME, TURNED OFF ENGINE AND SAW SMOKE COMING FROM RT FRONT HOOD AREA NEAR WHEEL. TRIED TO START, NOT TURNING OVER. ADDED COOLANT TO OVER FLOW (IT WAS EMPTY). STILL NOT STARTING. NO MAZDA DEALER OPEN IN AREA (CLOSEST ONE WAS 45 MILES SOUTH IN FT WAYNE. TIME WAS APPROX 2PM ON SATURDAY. ENTERPRISE RENT A CAR ALSO NOT OPEN EXCEPT AIRPORT LOCATIONS (THEY ARE OPEN 8-12 ON SATS). KNEW THERE WAS A W-MART NEARBY W/ AUTO SERVICE. OUR VEHICLE IS PARKED IN LARGE MCDONALD'S LOT NEAR THE BACK OUT OF THE WAY, RELATIVELY SAFE LOCATION...CLLD AND SPOKE W/ [XXX] AT WAL-MART. HE OFFERED TO COME LOOK AT THE CAR AFTER WORK-W/IN 15 MIN HE WAS THERE. BECAUSE ENGINE NOT TURNING OVER, HE AT FIRST WAS CONCERNED ENGINE MAY HAVE SEIZED UP/HEAD GASKET BLEW ETC. HE ISOLATED THE AC CLUTCH AS THE PROBLEM BY MANUALLY TURNING OVER THE ENGINE AND THEN TAKING BELT OFF COMPLETELY. STARTED RIGHT UP... HE THEN PROCEEDED TO DRIVE US TO AIRPORT IN FT WAYNE, HAD OUR CAR TOWED TO HIS REPAIR SHOP, ACCESSED THE PROBLEM AREA AND ADVISED ME WHAT PART TO ORDER.THE MAN IS A SAINT. WE SPENT 4 HOURS AT AIRPORT UNTIL ENTERPRISE TOOK MERCY ON US AND RENTED US A CAR EVEN THOUGH I ONLY HAVE A DEBIT VISA. PART HAS BEEN ORDERED FROM DEALER WHERE WE PURCH CAR.THEY MATCHED PRICE ONLINE OF $289.01 AND SHIPPING TO INDIANA IS ONLY $12 WILL ARRIVE BY END OF DAY TOMORROW. NOT SURE WHAT LABOR COST WILL BE. UNABLE TO ORDER ONLY CLUTCH FROM MAZDA. DON'T NEED PUMP BUT WILL HAVE EXTRA IN CASE IT FAILS IN THE FUTURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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