NHTSA Complaint #10465466 — 2012 DODGE RAM 1500

AT 4000 MILES I NOTICED A "POPPING" NOISE FROM THE DRIVERSIDE SUSPENSION. AT 8000 MILES THE NOISE WAS MUCH WORSE EVERY TIME I DRIVE OVER ROAD CRACKS, JOINTS, BUMPS ETC... IT WAS MORE SEVERE. I TOOK IT TO THE LOCAL DEALERSHIP TO FIND OUT I HAVE A DEFECTIVE SHOCK. IT HAS BEEN 10 DAYS SINCE I TOOK MY TRUCK INTO THE SHOP. I HAVE CALLED CHRYSLER AND THE DEALERSHIP MULTIPLE TIMES AND IT APPEARS THE SHOCK IS ON BACK ORDER WITH NO DELIVERY DATE INSIGHT. AS A CONSUMER I AM CONCERNED THAT THERE IS NO FIX, NO AFTERMARKET REPLACEMENT. WHEN I WAS AT THE DEALERSHIP ON THE 2ND OF JULY THEY SAID I WAS THE FIRST ONE ON BACK ORDER. THERE IS NOW OVER 1600 ON BACK ORDER. SOMEONE NEEDS TO LOOK INTO THIS MATTER. I AM FRUSTRATED THAT I AM PAYING 700.00 MO FOR A TRUCK I CANNOT DRIVE DUE TO A LACK OF PARTS. NOT TO MENTION CHRYSLER HAS THE WORST CUSTOMER SERVICE I HAVE EVER HAD A BUSINESS DEALING WITH. NEVER AGAIN CHRYSLER! *TR