NHTSA Complaint #10464795 — 2004 KIA SORENTO POWER TRAIN

Complaint Details

ODI Number	10464795
Vehicle	2004 KIA SORENTO
Component	POWER TRAIN
Date of Incident	July 2, 2012
Date Filed	July 9, 2012
Mileage	84,566 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CORROSION OF REAR DIFFERENTIAL, BOTH LEFT AND RIGHT ARM COMPLETELY BROKE OFF AXLE ASSY, UNSAFE TO DRIVE. REPAIR SHOP I'VE USED FOR THE LAST 4 YEARS GAVE ESTIMATE OF $1,300.00 WITH POSSIBLE ADDITIONAL COST OF UP TO $500.00. THEY SUGGESTED I CALL KIA REGARDING MY 10 YR. 100,000 MILE WARRANTY. CALLED KIA CORPORATE HEADQUARTERS FOR 10 YR. 100,000 MILE WARRANTY. WAS TOLD I NEEDED TO TOW IT FROM MY REPAIR SHOP TO THE NEAREST KIA DEALER WHICH WAS 48 MILES AWAY. SERVICE MANAGER AFTER LOOKING AT DEFECT TOLD ME WARRANTY DENIED WOULD COST $2,700.00 (APPROXIMATE) AND COULD COUNT ON AN ADDITIONAL $500.00 TO $1,000.00 WHEN TAKEN APART. PLACED ANOTHER CALL TO KIA CORP. HEADQUARTERS FOR WARRANTY AND WAS TOLD THERE IS NO DEFECT. DAMAGE AS A RESULT OF SALT OUT OF THEIR CONTROL, AND THE SERVICE MANAGER HAD THE FINAL SAY. *TR

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