NHTSA Complaint #10464495 — 2012 FORD EXPLORER

WHILE DRIVING APPROX 45MPH THE SYSTEM TRACK WARNING LIGHT CAME ON & BEEPED, IMMEDIATELY FOLLOWED BY THE POWER STEERING FAILURE LIGHT. I WAS IN AN AREA WITH HEAVY CONSTRUCTION & COULD NOT PULL OFF THE ROAD IMMEDIATELY & STEERING BECAME LESS & LESS RESPONSIVE & IN LESS THAN A MINUTE AS I FOUND A PLACE TO PULL OFF, THE STEERING LOCKED UP TOTALLY. I CALLED FOR TOW SERVICE AFTER TURNING OFF & BACK ON WITH THE SAME WARNINGS & UNABLE TO TURN IT AT ALL. WHILE WAITING ON TOW, I TURNED IT OFF A COUPLE OF MORE TIMES & THE STEERING WAS BACK BUT THE SYSTEM TRACK CONTROL LIGHT REMAINED ON. ONCE THE CAR MADE IT TO THE DEALERSHIP, THEY WERE UNABLE TO DUPLICATE THE PROBLEM AFTER CHECKING, DRIVING & RECHECKING FOR FOUR DAYS. I WAS TOLD TO DRIVE IT & RETURN IF IT HAPPENED AGAIN. I AM SCARED TO DEATH TO DRIVE THIS CAR FOR FEAR OF IT HAPPENING ON THE FREEWAY AT MUCH HIGHER SPEEDS OR MY NORMAL ROUTE TO WORK WHICH INVOLVES NUMEROUS CURVES & CURVES ON BRIDGES WITH NO PLACE TO GET OFF THE ROAD EVEN IF I COULD MANAGE TO GET IT OFF THE ROAD. MY HUSBAND ALSO FEARS FOR MY SAFETY IN THIS VEHICLE. HOW MANY CHANCES DO I GET BEFORE I CRASH & HURT OR KILL MYSELF AND/OR SOMEONE ELSE. I FOR SURE DO NOT WANT TO CARRY ANY PASSENGERS IN A VEHICLE THAT IS CAPABLE OF CARRYING SEVEN. *TR