NHTSA Complaint #10462732 — 2008 JEEP COMMANDER

ON JUNE 6, 2012 AT APPROXIMATELY 12 NOON WHILE DRIVING MY 2008 JEEP COMMANDER AT 15 MPH IT STOPPED AND WOULD NOT START AGAIN. THERE WERE NO WARNING LIGHTS, IT DID NOT OVERHEAT, AND ALL OF THE ELECTRICAL COMPONENTS SUCH AS THE RADIO, WINDOWS, LIGHTS, ETC CONTINUED TO WORK, ONLY A CLICKING SOUND AND IT WOULD NOT START. I HAD IT TOWED TO JEEP. BECAUSE THEY HAVE MAINTAINED MY VEHICLE SINCE I PURCHASED IT FROM CARMAX 16 MONTHS PRIOR. DEALER, STATED I MIGHT NEED A STARTER RECOMMENDING I AUTHORIZE TO PUT ONE ON COSTING ME $400. LATER THAT AFTERNOON I WAS TOLD THE ENGINE WAS LOCKED UP AND SINCE I WAS OUT OF WARRANTY, CHRYSLER WOULD POSSIBLY ASSIST ME. I CONTACTED CHRYSLER AND WAS ASSIGNED A CASE MANAGER. AFTER 3 WEEKS OF NOT BEING ABLE TO CONTACT THE CASE MANAGER, I CONTACED THE HEAD OFFICE L AND ASK CUSTOMER SERVICE TO HAVE GIVE ME ANSWER. THE CASE MANAGER RETURNED A RESPONSE TO HAVE THE ENGINE TAKEN APART TO DISCERN THE ISSUE. THE SERVICE MANAGER, DID SO WITH NO COST TO ME BECAUSE AT THIS TIME I AM AN UNEMPLOYED (CHICAGO PUBLIC SCHOOL TEACHER). HE FOUND THE DEFECT TO BE FROM THE FACTORY WHEREBY A SPRING IN THE VALVE BROKE CAUSING THE VALVE TO DROP DOWN IN THE ENGINE, WHICH CAUSED THE ENGINE TO LOCK. PER THE SERVICE MANAGER, I NOR THE PREVIOUS OWNER ARE AT FAULT, AND EXPLAINED THIS TO THE CASE MANAGER. THE CASE MANAGER ASKED HIM, "WHAT DOES SHE WANT (MEANING ME) TO GIVE HER THE ENGINE FOR FREE"? I AM AT ODDS WITH CHYRSLER AND WONDER WHY I AM RECEIVING SUCH DISPARAGING TREATMENT FROM SOMEONE I DO NOT EVEN KNOW? I DON'T WANT ANYTHING FOR FREE! MY CASE # IS #; THE NUMBER TO CHYRSLER IS 1-877-426-5337. THE COST TO REPAIR MY VEHICLE IS IN EXCESS OF $6500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT