NHTSA Complaint #10462565 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10462565
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	June 17, 2012
Date Filed	June 21, 2012
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I WAS BACKING UP IN A COSTCO PARKING LOT AND THE STEERING COLUMN WHERE YOU SHIFT GEARS BROKE IN HALF. THERE WAS NO WAY TO DRIVE OR SHIFT THE CAR. THE CAR WAS IN NEUTRAL AND THERE WERE PEDESTRIANS IN FRONT OF ME AND CARS BEHIND ME. I YELLED FOR EVERYONE TO STAY CLEAR, HAD A FEW MEN HELP PUSH ME BACK TO A PARKING BIN AND PULLED THE EMERGENCY BREAK. THE ENGINE WOULD NOT SHUT OFF, I HAD TO HAVE CAR TOWED TO MY HOUSE. I CHECKED ON LINE AND THIS HAS HAPPENED TO OVER 1,000 FORD 2002 OWNERS. IT IS DUE TO A FAULTY MANUFACTURER PART IN THE COLUMN SHIFT, A METAL PIECE THAT BROKE OFF. *TT

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