NHTSA Complaint #10462505 — 2011 JEEP GRAND CHEROKEE

MY ISSUE IS WITH THE A/C EVAPORATOR IN MY 2011 JEEP GRAND CHEROKEE. AFTER DRIVING FOR ABOUT 3 HOURS ON THE ROAD WITH THE A/C IN USE THE EVAPORATOR FREEZES UP AND AIR STOPS BLOWING OUT OF THE VENTS. I CAN STILL HEAR THE A/C WORKING BUT NOTHING BLOWS OUT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME CHRYSLER IS AWARE OF THE ONGOING AND REOCCURRING PROBLEM BUT HAS DETERMINED THAT THEY ARE NOT GOING TO FIX IT. THEY RECOMMENDED THAT I JUST USE THE A/C ON A WARMER SETTING OR TURN IT OFF AFTER IT FREEZES UP AND WAIT A WHILE FOR IT TO THAW OUT. I BELIEVE THIS IS AN UNACCEPTABLE FIX FOR A PROBLEM THAT I HAVE AND THAT SHOULD BE COVERED UNDER MY WARRANTY. I KNOW OTHER PEOPLE WITH CHRYSLER VEHICLES THAT HAVE THE SAME EXACT ISSUE. THIS CAN BE VERY DANGEROUS WHEN YOU ARE ON A ROAD TRIP IN THE SOUTH IN HEATS OF 100+ DEGREES ESPECIALLY WHEN YOU PLAN TO RIDE IN A CAR WITH FUNCTIONAL A/C. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT