NHTSA Complaint #10462355 — 2008 MERCURY MOUNTAINEER

WHILE DRIVING ON A LONG TRIP, WITHOUT WARNING, THE MEMORY SEATS CHANGE SEAT SETTING AND WENT BACK FULLY AS IF I SHUT THE VEHICLE OFF, THIS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING WITHOUT MY ASSISTANCE. I FINALLY REALIZED THAT WHEN I TOUCHED THE KEYS IN THE IGNITION, THE SEAT WENT BACK TO ITS ORIGINAL SETTING. WHEN THIS OCCURRED I WAS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS WHICH COULD HAVE CAUSED A FATAL ACCIDENT TO OCCUR. IF THIS HAPPENED AT A TIME THAT I NEEDED TO APPLY THE BRAKES, I WOULD NOT BE ABLE TO AND THERE WOULD HAVE BEEN NO WAY FOR ME TO STOP. I TOOK MY VEHICLE TO AN AUTHORIZED DEALER WHO REPLACED THE IGNITION. ON 6/6/2012 THE SAME THING HAPPENED AGAIN (MILEAGE 60774), THIS TIME I STRUCK THE CAR IN FRONT OF ME, IT WAS A GOOD THING IT HAPPENED WHILE I WAS IN TRAFFIC, AND NEITHER VEHICLE SUSTAINED DAMAGE. I BROUGHT MY VEHICLE TO THE SAME AUTHORIZED DEALER WHO REPLACED THE IGNITION AGAIN. THANK GOD ALL REPAIRS WERE COVERED UNDER MY WARRANTY. I HAVE BEEN LUCKY TWICE. MY WARRANTY RUNS OUT AT 75000, WHAT IF IT HAPPENS A THIRD TIME, WHAT WILL MY COST THEN???? OR WHAT IF IT HAPPENS WHILE TRAVELING ON THE HIGHWAY AND I NEED TO STOP?? *JS