NHTSA Complaint #10459870 — 2009 FORD FOCUS

TL* THE CONTACT OWNS A 2009 FORD FOCUS. WHILE PARKED, THE CONTACT ATTEMPTED TO UNLOCK THE DOORS WITH THE KEY FOB AND MANUALLY USING THE KEY, BUT THE DOORS WOULD NOT UNLOCK. THE CONTACT WAS ABLE TO OPEN THE PASSENGER SIDE DOOR AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY AND USUALLY WHEN THE WEATHER WAS WARM. THE CONTACT HAD ALSO BECOME LOCKED INSIDE THE VEHICLE ON SEVERAL OCCASIONS AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE LOCK ON THE REAR PASSENGER SIDE DOOR HOWEVER, THE FAILURE CONTINUED AFTER THE REPAIR. THERE WERE NO FURTHER REPAIRS PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.