NHTSA Complaint #10459811 — 2008 FORD ESCAPE

POWER STEERING FAILED INTERMITTENTLY WHILE DRIVING ON I40 IN TENNESSEE. CAR VIBRATED AND STEERING SHOOK WHENEVER CAR WAS STEERED STRAIGHT. DRIVER HAD TO WEAVE THE CAR WITHIN THE LANE TO MINIMIZE DRIVING IN THE STRAIGHT POSITION. POWER STEERING FAILED COMPLETELY WHEN CAR WAS STARTED THE NEXT MORNING, MAKING IT DIFFICULT TO STEER MANUALLY WHILE DRIVING A MILE TO THE DEALERSHIP. FORD DEALER SERVICE (CROSSROADS FORD, CARY, NC) FOUND THAT THE ELECTRIC STEERING COMPONENTS REQUIRED REPLACEMENT, INCLUDING THE STEERING COLUMN, AT A COST OF $1400. I HAVE REQUESTED THAT THE DEALER PROVIDE ME WITH THE OLD PARTS AFTER THE REPAIR. THIS SAME PROBLEM IS REPORTED ON THE INTERNET FOR THE 2008 ESCAPE AND OTHER FORD VEHICLES WITH ELECTRIC STEERING, ALTHOUGH FORD REPORTEDLY DENIES THAT IT IS SERIOUS ISSUE. FOR EXAMPLE, SEE HTTP://WWW.CARPROBLEMZOO.COM/FORD/ESCAPE/STEERING-PROBLEMS.PHP. THIS IS A SERIOUS SAFETY PROBLEM AND A CONSUMER RIPOFF, AND I ASK THAT THE NHTSA INVESTIGATE. FORD SHOULD PERFORM ROOT CAUSE ANALYSIS AND RECALL FOR CORRECTION, INSTEAD OF DENYING PROBLEM. HIGH-SPEED STEERING FAILURE IN A VEHICLE WITH ONLY 75,000 MILES SHOWS POOR DESIGN OR MANUFACTURE. MY WIFE AND DAUGHTER ONLY AVOIDED DEATH OR INJURY THROUGH LUCK. HAD DRIVING CONDITIONS BEEN DIFFERENT, THEY COULD HAVE DIED. *TR