NHTSA Complaint #10458357 — 2006 CHRYSLER PT CRUISER

2006 PT CRUISER. CONSUMER WRITES IN REGARDS TO CRANKSHAFT ISSUES AND VEHICLE REPAIRS *TGW THE CONSUMER STATED THE VEHICLE WAS LEAKING OIL AND THEREFORE, IT WAS TAKEN TO THE DEALER ON 03/13/12. THE CONSUMER WAS CONTACTED AT THE END OF THE DAY AND INFORMED THE CRANKSHAFT HAD RUINED THE ENGINE BLOCK AND NEEDED A SHORT BLOCK REPLACEMENT AT A COST OF $4,000-5,000. THE CONSUMER HAD THE SAME ISSUE AT 4,000 WHERE THE CRANKSHAFT HAD TO BE REPLACED DUE TO A FACTORY DEFECT. CHRYSLER APPROVED THE SHORT BLOCK REPLACEMENT, BUT THE CONSUMER HAD TO PAY A CO-PAY. THE CONSUMER RECEIVED A CALL FROM THE DEALER ON 03/21/12 AND WAS INFORMED THE VEHICLE WAS READY TO BE PICKED UP. HOWEVER, UPON ARRIVAL THE NEXT DAY, THE ONLY THING THAT WAS REPLACED, WAS THE CRANKSHAFT, THE DEALER KNEW NOTHING ABOUT THE REPLACEMENT OF THE SHORT BLOCK. THE CONSUMER WAS ASSURED THE BLOCK WAS NOT DAMAGED, EVEN THOUGH THE CONSUMER WAS TOLD PREVIOUSLY THE BLOCK WAS DAMAGED. *JB