NHTSA Complaint #10444888 — 2006 CHRYSLER PT CRUISER

I WENT IN TO THE LOCAL CHRYSLER DEALERSHIP ON SATURDAY, JANUARY 21, 2012 FOR A ROUTINE OIL CHANGE. I WAS TOLD THAT I NEEDED TO REPLACE AN ENGINE MOUNT. I HAD TO REPLACE ON IN SEPTEMBER OF 2010 AND I WAS QUITE SHOCKED THAT I WAS FACED WITH THIS REPAID AGAIN. IT WAS A DIFFERENT MOUNT THIS TIME. SO I ASKED THE CUSTOMER SERVICE REPRESENTATIVE WHY DOES THIS KEEP HAPPENING. I AM 57 YEARS OLD AND IN 40 YEARS OF DRIVING I HAVE NEVER EVEN HEARD ABOUT THIS HAPPENING TO ANY ONE. I WAS TOLD THAT THERE IS SOMEWHAT OF A DESIGN FLAW IN THE PT CRUISER AND THAT THIS PARTICULAR DEALER PERFORMS 20 TO 30 LIKE REPAIRS A WEEK.. THIS MEANS THAT THERE IS A DESIGN FLAW IN THIS VEHICLE. I CHECKED ON LINE AND SURE ENOUGH, IT APPEARS THAT THERE HUNDREDS OF COMPLAINTS ABOUT PT CRUISER ENGINE MOUNTS. WHAT CAN BE DONE? IT IS NOT FAIR THAT CHRYSLER CAN SELL A PRODUCT LIKE THIS - KNOWING THAT THERE ARE ISSUES - AND KEEP RAKING IN MONEY FOR THE REPAIRS. SHOULDN'T THEY BE HELD TO SOME KIND OF STANDARD? THIS IS A SAFETY MATTER, FOR SURE. IT IS A MORAL ONE AS WELL. *TR