NHTSA Complaint #10458069 — 2012 KIA OPTIMA

IMMEDIATELY AFTER PURCHASE WE NOTICED AN OBVIOUS ISSUE WITH STEERING - NOT ABLE TO KEEP CONTROL OF THE CAR, VEERING TO THE LEFT OR RIGHT, TAXING AND EXHAUSTING EFFORT TO JUST DRIVE THE CAR. CALLED DEALERSHIP AND WAS TOLD THAT IT WAS SOMETHING WE'D HAVE TO GET USED TO DUE TO THE NEW ELECTRONIC STEERING. AFTER A COUPLE OF DAYS, WE WERE TEMPTED TO TAKE THE CAR BACK DUE TO BEING "TIRED" FROM DRIVING HOME EACH DAY! AFTER TALKING WITH A NEIGHBOR WHO HAS THE SAME CAR, HE SAID HE HAD THE EXACT SAME PROBLEM AND TOOK IT BACK TO THE DEALERSHIP. HE SAID THEY DID SOME TYPE OF SPECIAL WHEEL BALANCING AND IT FIXED THE PROBLEM. DECIDED TO TAKE THE CAR BACK FOR A CHECK. ASKED ABOUT TIRE ROTATION OR ALIGNMENT CHECK. SERVICE CROSS-ROTATED THE TIRES AND IT DRIVES BETTER, BUT IS STILL A VERY DIFFERENT DRIVE. *TR