NHTSA Complaint #10457491 — 2007 LEXUS RX350

ON APRIL 23, WHILE DRIVING HOME THROUGH MY NEIGHBORHOOD THOUGHT I HEARD A KNOCKING NOISE IN MY ENGINE. NEXT MORNING DROVE ABOUT A MILE FROM THE HOUSE AND KNOCKING NOISE STARTED AGAIN. TOOK VEHICLE TO MECHANIC AND AFTER INSPECTION FOUND THAT MOST OF MY OIL HAD LEAKED OUT BECAUSE THE OIL COOLER HOSE ASSEMBLY/GASKET BLEW OUT. TOWED CAR TO STERLING MCCALL LEXUS BECAUSE OUR MECHANIC SAID THERE WAS A RECALL. AT STERLING THEY SAID THE RECALL WAS FOR THE OTHER SIDE OIL COOLER HOSE ASSEMBLY/GASKET WHICH THEY REPLACED. SO, THEY WANTED TO CHARGE ME $643 TO FIX THE IDENTICAL HOSE PARTS THAT WERE RECALLED ON THE OTHER SIDE. TOWING TO STERLING $168. TOWING BACK TO MY MECHANIC $86. - CHARGED DOUBLE AT STERLING FOR TOWING. OUR MECHANIC DID WORK FOR ABOUT HALF OF WHAT STERLING WANTED. PLEASE RECALL THE LEFT AND RIGHT SIDE OIL COOLER HOSES. THEY ARE IDENTICAL AND BOTH WILL BLOW OUT CAUSING MAJOR ENGINE DAMAGE. I WOULD LIKE TO BE REIMBURSED FOR THE WORK DONE - PLEASE RECALL! *TR