NHTSA Complaint #10456715 — 2008 TOYOTA AVALON

SEPT. 11, 2011, WHILE PARKED, AT NIGHT, AUTOMATIC HEADLIGHTS ON, BOTH HIGH BEAM HEADLIGHT LAMPS EXPLODED. THE VERY NEXT DAY, I TOOK MY AVALON TO THE DEALER AND WAS TOLD THAT SINCE THE CAR WAS ABOVE 36,000 MILES, THAT THE REPAIR WOULD COST $2,700. I WAS TOLD THAT BOTH LAMPS AND ASSEMBLIES MUST BE REPLACED. I WAS PRESENTED A TOYOTO SERVICE BULLETING STATING THAT BOTH ASSEMBLIES MUST BE REPLACED. GOT NO OPTIONS FROM THE DEALERSHIP. NOV. 9, 2011, I RECEIVED A WARRANTY ENHANCEMENT NOTICE STATING THAT MY WARRANTY WAS EXTENDED TO 75,00 MILES AND THE IT COVERED THE HEAD LAMPS AND ASSEMBLIES. IT TOOK UNTIL JAN. 10, 2012, TO SETTLE THIS ISSUE. THE LAMPS AND ASSEMBLIES WERE REPLACED BY THE COMPANY AND I RECEIVED A FULL REIMBURSEMENT. *TR