NHTSA Complaint #10456630 — 2005 MERCURY MONTEREY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10456630
Vehicle	2005 MERCURY MONTEREY
Component	POWER TRAIN
Date of Incident	April 21, 2012
Date Filed	April 26, 2012
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

OUR TORQUE CONVERTER/TRANSMISSION FAILED ON OUR 2005 MONTEREY. MY WIFE WAS DRIVING THE VEHICLE ON ROUTE 1 IN EDISON, NJ AND IT LOST ALL GEARS. I CALLED FOR EMERGENCY TOWING (IT WAS A SATURDAY EVENING 4/21) AND HAD IT BROUGHT TO A REPAIR SHOP. I WENT TO FORD'S WEB SITE TO SEE IF THERE WAS A RECALL. I ENTERED THE VIN AND NO RECALL SHOWED UP. NONE. SO, I PROCEEDED TO HAVE THE REPAIR SHOP START TO WORK ON IT ON (4/23). NOW I FIND THAT THERE IS A RECALL (4/26) VIA A SHADY, INTENTIONALLY MISLEADING EMAIL FROM FORD. FORD'S CUSTOMER SERVICE HAS BEEN EVASIVE AND NOT HELPFUL. THEY TOLD ME THAT LATER IN THE YEAR TORQUE CONVERTERS WOULD BE AVAILABLE FOR THE REPLACEMENT, BUT MINE HAS UNFORTUNATELY ALREADY FAILED. FURTHERMORE, IF WE HAD KNOWN THAT THERE WAS A RECALL, WE WOULD HAVE HAD IT TOWED TO A FORD DEALER, NOT A LOCAL SERVICE SHOP. BUT THEIR WEB SITE SPECIFICALLY SAID THAT NO RECALL EXISTED FOR THE VEHICLE. WE NOW HAVE A VEHICLE 90 MILES AWAY FROM OUR HOME IN A REPAIR SHOP THAT IS GOING TO NEED MAJOR WORK AND THE VAN ONLY HAS 68,000 MILES ON IT. FORD HAS FAILED TO HELP US WITH THIS. WE HAVE 5 CHILDREN AND THIS IS OUR ONLY FAMILY VEHICLE. THEY SOLD A FAULTY PRODUCT, ACKNOWLEDGED IT AND STILL WILL NOT HELP US WITH IT. *TR

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