NHTSA Complaint #10456418 — 2003 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10456418
Vehicle	2003 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	April 24, 2012
Date Filed	April 25, 2012
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I HAVE A 2003 FORD EXPLORER XLT WITH 105,000 MILES ON IT. YESTERDAY (4/24/12) IT WOULD NOT GO INTO REVERSE AND HAD DIFFICULTY SHIFTING INTO 2 AND 3 GEAR + THE OVERDRIVE LIGHT JUST STARTED BLINKING ON AND OFF. I TOOK IT BACK TO THE FORD DEALER WHERE I PURCHASED IT AND I AM TOLD IT WILL COST ME $4,000.000 TO REPAIR! I HAVE CONTACTED FORD MOTOR CUSTOMER SERVICE (FMCS) AND THEY TELL ME THAT THERE ARE NO RECALLS ON THIS ISSUE NOR CAN THEY OFFER ME ANY ASSISTANCE WITH THE COST. THE GUY I SPOKE TO AT THE FMCS WAS RATHER SHOCKED AT THE $4,000 PRICE TAG AND DID AGREE WITH ME THAT THE TRANS FAILED PREMATURELY. HOWEVER, THERE WAS NOTHING HE COULD DO TO HELP ME. THIS CONVERSATION WAS RECORDED BY THE FORD CUSTOMER SERVICE CENTER OUT OF FLORIDA. I HAVE BEEN ONLINE LOOKING OVER SEVERAL BLOGS AND SEVERAL WEB SITES AND IT APPEARS THAT THIS IS A COMMON PROBLEM. IT ALSO APPEARS THAT THE FORD EXPLORER HAS A HUGE PROBLEM WITH TRANSMISSION FAILURE, MOSTLY FROM THE EARLY 2000S -- ESPECIALLY THE 2002 TO 2004 FORD EXPLORER. MINE IS A 2003! *TR

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