NHTSA Complaint #11021498 — 2003 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11021498
Vehicle	2003 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	August 16, 2017
Date Filed	September 5, 2017
Mileage	120,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SHIFT LEVER BROKE OFF INSIDE STEERING COLUMN OF MY WIFE'S EXPLORER WHEN CHANGING FROM PARK TO DRIVE TO EXIT FROM A BOAT LAUNCH RAMP WITH NO BOAT ON THE TRAILER. VEHICLE WAS TOWED ON A FLATBED WRECKER TO MY GARAGE. BROKEN ELEMENT ( SEE PHOTOS) WAS NOT REPLACEABLE BY ITSELF. STEERING COLUMN HAD TO BE REPLACED. THIS WAS NOT NORMAL WEAR AND TEAR, BUT RATHER A FAULTY /WEAK COMPONENT THAT REPRESENTS A DANGER. I HAVE NOTED REPORTS OF IDENTICAL INCIDENTS ONLINE. THUS FAR, NEITHER THE DEALER NOR FORD NATIONAL "CUSTOMER SERVICE" IS PREPARED TO REIMBURSE.

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#10852423 — March 30, 2016 — WHILE DRIVING HOME FROM WORK THIS EVENING THE O/D OFF LIGHT BEGAN STEADILY BLINKING AND THE TRANSMISSION TOOK WAY TOO...

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