NHTSA Complaint #10454481 — 2012 FORD FOCUS

ON THE DRIVE HOME FROM THE DEALERSHIP, THE DAY WE PURCHASED THIS CAR, WE WERE STOPPING AT A RED LIGHT AND IT FELT AS THOUGH THE ROAD HAD SOME UNEVEN SURFACES. TURNS OUT THAT IT WAS FROM THE CAR, THE TRANSMISSION WAS SHUTTERING AS WE CAME TO A STOP. I WAS CONCERNED BUT WE WERE LATE AND COULD NOT GO BACK TO THE DEALER. WELL THE CAR DID IT MANY TIMES AFTER THAT, SOMETIMES ON ACCELERATION AND OTHER TIMES WHILE COMING TO A STOP. IT WOULD NOT SHIFT INTO FIRST GEAR AS I ENTERED MY DRIVEWAY (IT HAS A SLIGHT INCLINE) AND IT WOULD SHUTTER ALL THE WAY UP. I TOOK THE CAR TO THE DEALER AND THEY RAN AN UPDATE FROM FORD. THIS HELPED SOME, BUT IT IS STILL SHIFTING FUNNY AND MAKING A FUNNY NOISE WHILE SHIFTING FROM FIRST TO SECOND. IT SHIFTS WAY TOO SOON AND IS GENERALLY IN THE WRONG GEAR. IF YOU NEED TO ACCELERATE TO MERGE INTO TRAFFIC THERE IS A HUGE DELAY. THE CAR SEEMS TO WAIT WAY TOO LONG BEFORE GOING DOWN INTO A GEAR THAT WILL ALLOW THIS TO NOT BE UNSAFE! I TOOK IT BACK TO THE DEALER FOR AN UNRELATED REPAIR WAS GIVEN A 2012 FOCUS AS A LOANER, THE LOANER IS PERFECT! IT EXHIBITS NONE OF THE PROBLEMS MY CAR DOES. THIS TELLS ME THIS IS NOT A NORMAL ISSUE. THE CAR IS STILL AT THE DEALER, BUT I AM SURE THE SONG AND DANCE ABOUT MY CAR IS NORMAL AND MY ISSUES ARE NORMAL ARE COMING. I AM NOT GOING TO ACCEPT THIS EXPLANATION! I NOW KNOW HOW THIS CAR SHOULD DRIVE AND MINE IS NOT DRIVING NORMAL. I RESEARCHED THIS ISSUE AND THERE ARE MANY PEOPLE DEALING WITH THIS SAME PROBLEM.THAT MEANS IT IS NOT JUST MY CAR. I WANT FORD TO ACKNOWLEDGE THAT THERE IS AN ISSUE AND FIX IT. *TR