NHTSA Complaint #10454400 — 2011 FORD EDGE

AFTER BUYING MY 2011 FORD EDGE FROM CARMAX AND DRIVING IT FOR 35 DAYS, MY CAR STARTED TO HAVE TRANSMISSION PROBLEMS. IT WAS CLANKING, SLOW ACCELERATING, VIBRATING, WHEN YOU WOULD STOP IT WOULDN'T PROCEED WHEN GAS APPLIED UNTIL IT WOULD LOUDLY THUMP AND LURCH FORWARD. HAD IT TOWED TO DEALER AND THEY DIAGNOSED IT NEEDED THE PART (AT4Z7251A). THE PROBLEM IS THERE ARE ONLY 2 (AT4Z7251A) IN THE WHOLE UNITED STATES! THOSE ARE ON HOLD FOR CUSTOMERS OR THEY APPEAR IN INVENTORY ON COMPUTER BUT THEY ARE NO WHERE TO BE FOUND. IT ALSO APPEARS THAT THIS PART HAS BEEN ON BACK ORDER FOR A VERY VERY VERY LONG TIME .I JUST CAN'T BELIEVE THAT I AM THE ONLY ONE WITH THIS PROBLEM SINCE THIS PART IS USED FOR AT LEAST 5 DIFFERENT TYPE FORD CARS. MY CAR HAS BEEN AT THE DEALER FOR A MONTH WAITING FOR THE PART. AFTER READING OTHER OWNER PROBLEMS SIMILAR TO MINE THERE NEEDS TO BE SOMETHING DONE BY THE FORD CORPORATION. THIS IS UNACCEPTABLE TO HAVE TO WAIT FOR A PART WITH NO ETA . *TR