NHTSA Complaint #10454035 — 2009 AUDI A4

WHEN I CALLED THE NEAREST DEALER FOR A SCHEDULED MAINTENANCE FOR 55000 MILES, I WAS INFORMED OF A RECALL INVOLVING THE CAMSHAFT. BY PHONE, THEY TOLD ME THAT THERE WAS NO CHARGE FOR THIS WORK AND IT WOULD TAKE ABOUT TWO HOURS. I DELIVERED THE VEHICLE AT 8 AM AND AT 11 AM I RECEIVED A CALL. THEY SAID THAT THEY WOULD BEGIN THE RECALL WORK, BUT IT WAS A RECALL THAT INVOLVED THE 50000 MILE WARRANTY. I WAS NEARING 55000 MILES, BUT THEY WOULD DUE THE WORK UNDER WARRANTY. AT 2 PM, I WAS INFORMED THAT THERE WAS INTERNAL DAMAGE TO THE ENGINE AND THEY WOULD NEED TO KEEP THE VEHICLE FOR SEVERAL DAYS. THEY PROVIDED A RENTAL CAR UNTIL THEY COMPLETED THE WORK. MY COMPLAINT IS THAT I NEVER RECEIVED ANY NOTICE??? THE SERVICE MANAGER TOLD ME THAT THE ISSUE WITH THE CAMSHAFT PROBLEM WENT OUT IN JUNE 2011. THAT WAS ONE MONTH AFTER THE MAINE DEALER PERFORMED MY 35000 MILE MAINTENANCE!!! THE POINT IS THAT THE LONGER I DROVE THE VEHICLE, THE WORSE THE PROBLEM PROGRESSED. THEY SAID THAT EVENTUALLY, I WOULD LOOSE THE ENGINE. *TR