NHTSA Complaint #10453420 — 2001 FORD EXPEDITION

AFTER DROPPING OFF MY CHILDREN AT DAYCARE I STOPPED AT THE STORE. WHEN I GOT BACK INTO MY CAR AND STARTED IT, IT MADE A LOUD POP LIKE SOMETHING HAD CAME OFF. SO I PROCEEDED TO TURN THE IGNITION ON AND THEN SMOKE CAME OUT OF THE TOP VENTS AND THE TRUCK BEGAN MAKING A LOUD POPPING NOISE AND THE ENGINE WAS SHAKING. I WAS SCARED AS HELL AND I THOUGHT THE TRUCK WAS ABOUT TO BLOW UP FROM THE SOUND OF IT. SO I CALMED DOWN AND DROVE TO THE AUTO SHOP THANKFULLY DOWN THE STREET. WELL MY SPARK PLUG HAD BLEW OUT THE HEAD AND THAT'S WHERE THE SMOKE WAS COMING FROM. I HAD JUST REPLACED THE #5 COIL AND PLUG WITH FORD ON FEBRUARY 23, 2012 AND THAT WAS $340.61. I AM BARELY MAKING IT FINANCIALLY AND TO READ ALL OF THESE PROBLEMS WITH THIS TRUCK AND FORD NOT TAKING RESPONSIBILITY OF THE SITUATION IS DISHEARTENING. I AM A SINGLE MOTHER OF THREE CHILDREN AND LIVE IN AN AREA WITH NO PUBLIC TRANSPORTATION SO I AM NOW WITHOUT A VEHICLE AND NO WAY TO GET TO WORK AND SUPPORT MY FAMILY, NOW WHAT DO I DO? ITS AMAZING HOW THIS DEALERSHIP CAN SWOOP YOU IN AND TAKE YOUR MONEY AND REQUIRE YOU TO MAKE YOUR PAYMENTS ON TIME BUT WON'T PROVIDE YOU WITH A SAFE VEHICLE. I NOW HAVE TO GET A CAB TO PICK MY KIDS UP FROM DAYCARE BECAUSE I CAN'T DRIVE MY TRUCK, NOT TO MENTION WHEN YOU GET INSIDE IT SMELLS LIKE PURE SMOKE WHICH MAKES IT SCARY TO EVEN WANNA TURN THE THING ON. VERY FRUSTRATED AND DISAPPOINTED.