NHTSA Complaint #10449463 — 2001 FORD EXPEDITION

TL* THE CONTACT OWNS A 2001 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE EXHIBITED A POPPING NOISE AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED AND THE FAILURE WAS LOCATED AT THE NUMBER TWO SPARK PLUG. THE NUMBER TWO SPARK PLUG BLEW OUT OF THE CYLINDER HEAD HOLDER. THE FAILURE WAS NOT CORRECTED. A FAILURE WAS RECENTLY EXPERIENCED WITH THE NUMBER SEVEN SPARK PLUG, WHICH ALSO BLEW OUT OF THE CYLINDER HEAD HOLDER. THE MANUFACTURER WAS MADE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 79,000.