NHTSA Complaint #10453140 — 2004 GMC SIERRA 2500

MY TRUCK IS A WORK TRUCK DRIVEN BY AN EMPLOYEE, I HAVE JUST RECENTLY BECOME AWARE OF A CONDITION REGARDING THE INSTRUMENT CLUSTER, WHEREIN THE WHOLE PANEL DOES NOT WORK, I WAS ADVISED BY THE EMPLOYEE THAT THIS HAPPENED QUITE SOME TIME AGO, BUT WAS NEVER MADE AWARE. I CONTACTED GMC BUT APPARENTLY, BECAUSE THIS IS CONSIDERED A SPECIAL POLICY RECALL (ONLY IF SOMEONE COMPLAINS - AND WITHIN A SPECIFIED TIME PERIOD 7 YRS OR 80,000 MILES) THEY WILL NOT REPAIR THIS DEFECT. I NEVER RECEIVED A NOTICE, NOR WAS I AWARE OF THE PROBLEM WITHIN THAT TIME PERIOD. I WAS FURTHER INFORMED BY MY WORKER THAT AT THE TIME THE PANEL WENT OUT, THE FAN FOR THE HEATER/AIR CONDITION UNIT APPEARED TO SMOKE AND NOW IT DOES NOT WORK. HERE AGAIN, I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THIS DEFECT EITHER. FINALLY, IN MY ATTEMPTS TO GET THE CLUSTER REPAIRED, I HAVE BEEN INFORMED THAT THERE IS A RECALL ON THE HYDRO BOOST ACCUMULATOR... I HAVE NOT ONCE RECEIVED A RECALL NOTICE ON THIS VEHICLE AND I PURCHASED THIS VEHICLE NEW. MY VEHICLE HAS 101,000 MILES ON IT. YOU WOULD THINK THAT A VEHICLE OF THIS NATURE WOULD LAST LONGER THAN 100,000. BUT APPARENTLY NOT... ALSO, WHEN THESE IS SUCH A MAJOR RECALL OUT ON A VEHICLE YOU WOULD THINK THAT GMC WOULD CONTACT YOU AND ADVISE YOU OF THIS PROBLEM.. *TR