NHTSA Complaint #10452985 — 2006 TOYOTA HIGHLANDER HYBRID

MY HH HAS ABOUT 160,000 MILES ON IT. I HAD RECEIVED RECALL NOTICE AND CALLED MY LOCAL TOYOTA DEALERSHIP 3 TO 5 TIMES, EACH TIME WAS PUT OVER TO "RECALL CENTER", WHICH EQUALS VOICE MAIL WITH NO RETURN CALL. EVER. LAST WEEK WHEN I WAS DRIVING ON THE HIGHWAY, MY VEHICLE SUDDENLY STOPPED RUNNING AND WAS FLASHING ERROR MESSAGES ON DASHBOARD, INCLUDING CHECK HYBRID SYSTEM. IT ENDED UP AT THE DEALER AS CLOSEST MECHANIC DID NOT HAVE COMPUTER SYSTEM TO CHECK IT. I ASKED THE DEALER TO CHECK AND REPAIR THE RECALL(S) WHILE THEY REPAIRED THE CAR. THEY ENDED UP TELLING ME THAT THE ISSUE, WHILE RELATED TO A RECALL INVOLVING PART OF THE INVERTER, THAT THE PARTS REQUIRED FOR THE REPAIR WOULD COST $9000 OVER WHAT THE RECALL INVOLVED, BUT THAT, THEY WOULD BE SO NICE AS TO ONLY CHARGE ME $4000 FOR THE REPAIR BECAUSE THE CAR HAD BEEN SERVICED EVERY 5000 MILES UP TO 100,000 MILES AT A TOYOTA DEALERSHIP. IN RESEARCHING THIS PROBLEM, I SEE THAT THOUSANDS OF 2006 TOYOTA HIGHLANDER HYBRID OWNERS HAVE HAD SAME PROBLEM AND, IN FACT, TOYOTA ACKNOWLEDGED PROBLEM NOT ONLY BY CHANGING THE INVERTER IN 2007 MODELS, BUT ALSO BY DOING THIS COMPLETE REPAIR JOB THAT MY VEHICLE NEEDS FOR MANY, MANY OWNERS FOR UNDER $1000. THE DEALERSHIP HAS BEEN INADEQUATELY RESPONSIVE TO THESE ISSUES; I HAVE NOW CONTACTED TOYOTA'S "CUSTOMER EXPERIENCE CENTER" AND AM AWAITING THEIR RESPONSE. *TR