NHTSA Complaint #10452904 — 2008 FORD EXPLORER

WHILE DRIVING MY 2008 FORD EXPLORER SOUTH ON I-55 TOWARD CAPE GIRARDEAU, MO THE STEERING WHEEL STARTED SHAKING VERY VIOLENTLY. LUCKILY, I WAS BY AN EXIT RAMP WHEN THIS HAPPENED. SO I TOOK THE EXIT AND AT THE TOP OF THE EXIT RAMP THE FRONT LEFT WHEEL/TIRE CAME COMPLETELY OFF (ACCIDENT OCCURRED WEDNESDAY MARCH 14TH AROUND 11:00AM). I GATHERED WHATEVER DAMAGED PARTS I COULD FIND. THE EXPLORER WAS TOWED FROM PERRYVILLE, MO TO CAPE GIRARDEAU. A FORD SHOP DOWN THERE WAS ABLE TO REPAIR IT ENOUGH FOR ME TO DRIVE IT HOME TO KANSAS CITY, MO ON FRIDAY MARCH 16TH. MY PARENTS AND I DROPPED IT OFF AT THE DEALERSHIP WHERE IT WAS PURCHASED (THOROUGHBRED FORD: VEHICLE WAS PURCHASED IN JUNE OF 2010 & HAS ONLY BEEN SERVICED AT THOROUGHBRED) ON SATURDAY MARCH 17TH AT 11:00AM. THE SERVICE MANAGER SAID THEY WOULD TAKE A LOOK AT IT. HE CALLED AT 6:00PM THAT EVENING AND SAID HE WANTED TO KEEP IT SO THEY COULD CONTINUE TO INVESTIGATE THE SITUATION ON MONDAY. HE CALLED MONDAY MARCH 19TH AND SAID THE LABOR AND PARTS HAD NOTHING TO DO WITH THE ACCIDENT (THAT SAME HUB ASSEMBLY WAS REPLACED IN LATE AUGUST OF 2011 & THE TIRES WERE ROTATED IN LATE JANUARY OF 2012). HE ALSO SAID HE WASN'T HAVING ANY LUCK CONTACTING FORD TO DISCUSS THE SITUATION/SEE WHAT THEY THOUGHT. ON TUESDAY MARCH 20TH MY FATHER AND I WENT UP TO THOROUGHBRED TO TALK TO THE SERVICE MANAGER. HE SAID THOROUGHBRED FORD & FORD ITSELF WERE NOT RESPONSIBLE. HE SAID IT WAS NOW AN ISSUE FOR MYSELF AND MY INSURANCE COMPANY TO HANDLE. WE THEN SPOKE WITH THE GENERAL MANAGER OF THOROUGHBRED. HE PRETTY MUCH SAID THE SAME THING: FORD IS NOT RESPONSIBLE; IT'S AN INSURANCE ISSUE FOR YOU DO DEAL WITH. WE WENT STRAIGHT TO OUR INSURANCE COMPANY AFTER TALKING TO THE DEALERSHIP AGAIN ON FRIDAY MARCH 23RD. AN AGENT SAID SHE THOUGHT INSURANCE MIGHT NOT COVER IT BECAUSE THERE WAS NO COLLISION/NO ONE INJURED. SO MY QUESTION IS WHAT DO I NEED TO DO NEXT? *TR